How do I book a mastering session?
You can register on this site to book and upload your mixes for mastering, or email firstname.lastname@example.org, or call us on +61 (0)2 9698 5888
I don’t want to book online, can I call you?
Absolutely! Our number is 02 9698 5888
How do I prepare my tracks/files for mastering?
Take a look at our What is Mastering? blog post here (scroll down past the “loudness wars” pic for a check-list)
What is Mastered For iTunes?
Apple’s new spec for delivering higher resolution masters. See here for more info.
I have a question, or need help using your site
We are happy to help, please contact us on +61 (0)2 9698 5888 or email@example.com Please also check the FAQ’s below, your answer may be here already.
What is the difference between an unattended (charged per-song) and an attended (charged per-hour) session?
Most of our sessions are client unattended, and this allows our engineers to work efficiently and to their own schedule – and we pass the saving onto you. However, we enjoy our clients attending sessions and your music has our undivided attention whilst you are here (hence the hourly rate).
What is the turn around time for mastering?
It averages 3 business days, if you have something urgent please call us and we will try to deliver more quickly.
What is GST?
GST stands for Goods and Services Tax, which is only charged to customers within Australia. If you are outside of Australia, GST will not be added to your mastering fees.
What are your payment terms?
Strictly cash before delivery, we cannot send any mastered files before payment.
Can you master instrumentals, radio versions, vocal tracks, etc?
Yes we can master these alternate mixes, it is best to supply these at the time of mastering the main mix so everything can be done at the same time, and more quickly. This way, the additional mixes are charged at $50+GST each. If these are done at a later date, they are charged at full rate.
What format / sample rate / bit depth should I provide you with?
Please give us files for mastering in the same format and quality as what they were mixed at. 24 bit/44.1khz or higher is preferred.
Is my track good enough to master?
We are happy to listen to your song before booking in mastering, please contact us to discuss.
Can you advise me on the quality of my mix?
Yes, please send us the file to listen to as we would be happy to chat.
Can you give me tips for improving my mixes?
Yes, any way of improving the mix will enable us to improve the final master.
Can I talk to the mastering engineer before my songs get mastered?
Yes, please let us know and we will organise a call to you.
Can you master to/from tape?
Definitely! This is usually done on an hourly rate, please contact us to discuss.
Can you master from stems?
Yes, we have analog summing boxes available to sum the stems together, please contact us to discuss.
What is a production master & why do I need it?
A production master is the “master” copy of the CD that all the manufactured versions are made from. You need a master when you want to have a run of CDs produced at a production plant.
Whats the difference between PMCD and DDPi Master? Which do you recommend?
The major difference between the two formats is that a PMCD master is the physical disc, where as a DDPi master is a file, that can be burnt onto a DVD, sent via the internet, or backed up onto a hard drive. We recommend the DDPi format because a DDPi can be backed up onto multiple hard drives, so with this format you will only ever need to pay for one master. With a PMCD master, the master is a physical item and if it is lost or damaged you will need another.
What is the DDP player software?
The DDP player software will play a DDP master, allowing you to audition it exactly as it will be as a commercially manufactured CD, including gaps, track names and ISRC’s. You can also burn your own reference CD’s using the DDP player. This is available to all clients for free – just sign-up, login and find the software here
How do I use the DDP player software?
1.Please make sure you follow the instructions for installation carefully.
2. Launch the DDP player software
3. Drag and drop the entire (unzipped) DDP folder we have provided you into the yellow window of the DDP player software.
The DDP player is playing my DDP fast / high pitch / weird…
It is likely that the sample rate is set incorrectly. To fix this, go to the Tools Menu > Settings > Audio Settings and set the Sample Rate to 44100Hz.
What is CD-Text?
CD-Text is information such as release and song name that be encoded on a PMCD or DDP master. Some, but not all, CD players (such as DJ and car systems) can read this text.
I put my reference/master/manufactured CD in iTunes and it doesn’t show the song or artist names.
iTunes uses an online Database called Gracenote to display the info about an audio disc, and is not relevant to CD-text encoding.
How do I make iTunes display song names of my CD?
Simply enter the name, artist, and other relevant info into iTunes and then go to the Advanced menu > “Submit CD Track Names…”. This will update the Gracenote database (see above) which all iTunes users will be able to access.
What are ISRC’s?
ISRCs are a 12 digit code that identify a sound recording. iTunes and other digital distributors use them to track sales and radio stations use them to track the number of plays to calculate royalty payments.
Is it too late to generate them if we’ve already made the master?
No, it is not too late to generate them for use for digital distribution. If we have made the master then your manufacturing plant will probably be able to put ISRC’s onto your disc before they manufacture.
I have my master, now what?
Check out the following resources and services: